Case Study

Rockaway Home Care Sees 60% Increase In New HIres During Pandemic With showd.me

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About Rockaway Home Care

For over 25 years, Rockaway Home Care, a division of Foundation for the Elderly, has provided home care services across New York City, Long Island, Westchester and Rockland counties. They currently staff over 2885 licensed caregivers who assist over 4269 happy clients.

The Challenge

At the onset of the pandemic, Rockaway Home Care found themselves turning away patients due to staffing shortages. While applications for caregivers continued to come in, office closures made it increasingly difficult for applicants to complete the onboarding & orientation, a process which typically required up to six in-person office visits.

The Solution

With showd.me's onboarding and orientation services, Rockaway Home Care was able to replicate and move their existing process online, eliminating the need for in-person visits. Today, applicants can quickly access and complete onboarding and orientation activities anytime, anywhere from any desktop, tablet or mobile device.

The Results

%

increase in new hires

%

applicant satisfaction rating

%

Increase in applicant completions

It wouldn't make sense to go back to scheduling classes when they can complete everything as soon as they're ready. We were missing opportunities in 2019 and we didn't during the pandemic because of showd.me.

Pinny Faska, COO

Rockaway Home Care

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