Case Study

Parent Care Achieves Compliance, Saves Time & Expands Training Opportunities For Caregivers With showdme

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About Parent Care

Parent Care is a premier Licensed Home Care Services Agency (LHCSA) serving families throughout New York with approximately 1000 caregivers. Services include home health care, CDPAP, pediatric home health care, hospice, elder care planning, companion care, home health aides, light housekeeping, and care coordination.

The Challenge

Prior to showdme, all in-service training was completed in person. Six-hour sessions were held twice per year, with class sizes of approximately 50 caregivers at a time, in order to meet the requirements as outlined by the Department of Health (DOH).

Accommodating schedules across nearly 1000 caregivers was logistically challenging and time-consuming. Hosting these sessions was costly and at times, required bringing in an outside RN when current staff members were unavailable to provide instruction.

The Solution

Parent Care initially inquired about showdme 3-months prior to the start of the 2020 pandemic. Having online training in place during this time allowed them to reduce the number of resources required to manage training and offered an immediate way for their organization to remain compliant during the early stages of COVID-19.

Today, caregivers continue to complete training online. With showdme, team members can take courses on their own time and at their own pace. Employees are enrolled in training directly by a showdme account manager who also provides ongoing reminders to ensure courses are completed based on the assigned deadlines.

Working with showdme has also allowed Parent Care to expand training beyond standard DOH requirements to include topics such as Nursing Home Transition and Diversion (NHTD) training.

The Results

%

Training Completions Driven By showdme

%

Employee Satisfaction Rating of showdme Courses

+ Hours

Instructor Time Saved Annually

Translations
(English, Spanish, Russian, Creole)

Working with showdme has allowed us to save time and reduce training costs, while still ensuring our caregivers have access to the high-quality training they need to promote the best care outcomes. Showdme is so responsive to any questions we or our employees may have, working almost as if they are a part of our team.

Shari Watson, Director of Patient Services

Parent Care

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