About Showd.me LLC
Showd.me provides healthcare compliance training and managed learning management systems to skilled nursing facilities and home care agencies nationwide. We're a fully remote, growing SaaS company.
Position Overview
We're seeking a detail-oriented Collections & Billing Specialist to own our collections process and support customer billing operations. This is a remote, part-time position (20 hours/week) reporting to our Director of Finance.
Responsibilities
Collections Management
- Own the end-to-end collections process for all Showd.me customers
- Proactively reach out to customers with overdue invoices via phone, email, and customer portals
- Develop and execute collection strategies for accounts at 30, 60, and 90+ days past due
- Navigate healthcare facility billing departments, AP contacts, and administrative decision-makers
- Resolve payment disputes, billing questions, and invoice discrepancies
- Document all collection activities, customer commitments, and payment arrangements in our systems
- Escalate high-risk accounts and recommend account holds or service suspensions when necessary
- Track and report on key AR metrics: DSO (Days Sales Outstanding), aging buckets, and collection rates
- Work cross-functionally with Sales and Customer Success to resolve account issues impacting payments
Customer Onboarding & Billing Operations
- Work with new customers to gather required onboarding and billing information
- Follow up on missing documents, forms, and authorizations
- Set up new customers in our billing platform
- Process customer payments accurately and timely
- Update customer records including Account Managers, Account Executives, and other system fields
- Perform various reconciliations between Maxio, Salesforce, and QuickBooks
Finance Support
- Provide operational support to executive and finance teams
- Assist with month-end close activities as needed
Requirements
Must-Have:
- 3+ years of hands-on collections experience, preferably in B2B or healthcare billing
- Proven track record of reducing AR aging and improving collection rates
- Comfortable making several collection calls per day and navigating resistance diplomatically
- Strong attention to detail with accurate data entry and follow-through
- Proficiency in Excel/Google Sheets for reporting and analysis
- Self-motivated and accountable—able to work independently in a remote environment
- Excellent written and verbal communication skills with professional persistence
Strongly Preferred:
- Experience with SaaS or subscription billing models
- Healthcare industry experience (understanding of facility billing cycles and processes)
- Familiarity with Maxio, Salesforce, or QuickBooks
Compensation & Details
- Pay Rate: $26-$29/hour depending on experience
- Hours: 20 hours per week
