About the Role
Showd.me is looking for a Client Success Manager to help support the satisfaction and performance of our client portfolio. In this entry-level role, you'll work closely with senior team members to build client relationships, monitor engagement, and contribute to strong retention and training completion rates. It's a great opportunity to develop your account management skills in a collaborative SaaS environment.
What You'll Do
- Support relationship-building with client contacts and participate in client meetings and calls
- Monitor client progress toward training completion goals and track engagement
- Spot and escalate potential upsell or cross-sell opportunities
- Help track renewal timelines and flag at-risk accounts to senior team members
- Guide clients on navigating and using our platform
- Address routine client questions, escalating complex issues as needed
- Monitor support tickets for recurring issues and coordinate with technical teams
- Maintain accurate client records and support cross-team communication
Key Skills
- Client Communication: Strong command of written and verbal communication, with the ability to speak confidently and clearly with clients at all levels
- Problem-Solving & Troubleshooting: Sharp intuition for identifying issues and working through solutions independently
- Technical Proficiency: Comfortable learning and using a variety of technological tools and platforms
- Process-Driven Mindset: Organized, detail-oriented approach with a focus on consistent, reliable process management
What You'll Bring
- Bachelor's degree or equivalent practical experience
- 1-2 years in a client-facing, customer service, or administrative role (SaaS experience a plus)
- Excellent organization and attention to detail
- Comfort with Google Suite and a willingness to learn new tools quickly
- A proactive, curious mindset and eagerness to grow into a client-facing career
