The Most Important Differentiator When Choosing a Home Health Agency Training Provider
The pandemic accelerated the need for home health care. As the shift to home health care looks more permanent, the need to hire more staff and keep them up-to-date with compliance training is more important than ever to ensure patients are receiving the highest quality of care. If you’re looking for a new home health agency training provider, you may be asking yourself, “how do I know which organization to choose?!” That’s where we come in. In this post, we’ll go over the most important differentiator when choosing a home health agency training provider.
So, how can you provide your home health aides with the most engaging and comprehensive training? Look for the following:
⭐ An Online Program
Home health aides lead busy lives outside of work. Like many people, they are juggling their personal and professional lives, and there just aren’t enough hours in the day. There especially aren’t enough hours in the day for home health aides to sit through in-person training courses that can be 4 hours long. This leads to training being incomplete or trainees falling behind because they can’t commit to the arduous traditional in-classroom training schedules. Online training allows trainees to go at their own pace and on their own terms. If the only time they can do their training is 4:30 a.m. before their kids wake up or on Sunday at midnight, there’s no problem! Online training works with their schedules.
Online training also allows the materials to be translated into several different languages. When trainees can learn in their natural tongue, they become much more engaged with the subject and are more likely to retain the information.
⭐ Easy-to-use Platform
It’s crucial to choose an easy-to-use platform, so all caregivers, no matter their technical expertise, can easily complete their training program. Upon logging into the platform, the caregiver should be able to access their courses from their dashboard and be able to track their progress. If a caregiver needs to go back and review content, they should be able to easily review material that already has been completed.
⭐ Interactive Quizzes
Interactive quizzes are a great way for trainees to test their knowledge on the go and make sure they understand the material. The best part about interactive quizzes is there’s no waiting around for the quizzes to be graded or to find out the answers. Trainees simply submit their quizzes and immediately see their scores. If they’re not satisfied with their performance, they can re-take the quizzes as many times as they’d like until they have grasped the subject.
⭐ Customer Support
Things happen, and issues arise out of nowhere all the time, especially with digital training. No more waiting around for the “next business day” or being placed on hold for hours at a time. You need a good home health agency training provider that offers around-the-clock customer support. Having multilingual support is particularly important because, as we mentioned, there won’t be any miscommunications or misunderstandings. When the trainees ask questions, they will receive answers in their native language.
When trainees know they have a responsive and reliable customer support team to count on, you maximize user adoption and engagement to achieve maximum completion levels. If there is any confusion along the way, caregivers know that a trained support professional is just the swipe of a finger away, ready to assist them. This prevents the trainees from becoming frustrated and giving up on the training altogether.
Showd.me Can Help
showd.me provides its customers with dedicated account managers and around-the-clock multilingual support. The showd.me team communicates directly with the caregivers — freeing up administrators’ time to focus on higher-level tasks. showd.me is also responsible for ensuring caregivers complete their training modules on time. Because of our vast online content library, interactive quizzes, and responsive and reliable customer support, we have a 90% average completion rate.
Save up to 80% on training costs! You will no longer need to schedule multiple in-office sessions, rent out space, follow up to get everyone to show up, and schedule team members to lead the training sessions.
See how our innovative training solutions can help you increase your bottom line and improve client outcomes. Request a demo today! Let us show you how simple things can be.